Privacy Policy

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Last updated: January 2025

We are Maiven Ltd (“Maiven,” “we,” “us,” or “our”), a company registered in England and Wales under company number 15804960, with a registered address at 85 Garrick Close, London, SW18 1JH.

If you wish to speak to someone about this policy, please contact us at info@maiven.tech.

We respect your right to privacy and will only process personal information about you in accordance with applicable data protection laws, including the UK Data Protection Act 2018 and the UK General Data Protection Regulation (“UK GDPR”). If any of these laws are replaced or superseded, we will also comply with that.

Your privacy is important to Maiven. This policy sets out information on the personal data we collect about you and your rights in respect of that data. This policy applies when you use our website, https://maiven.tech (the “Website”), or otherwise interact with us (e.g., by becoming a customer).

Our Website may contain links to third-party websites that are not covered by this policy. We encourage you to review the privacy statements of these other websites and applications to understand their data handling practices.

If you have any comments on this policy, please email them to info@maiven.tech.

Under data protection laws, “sensitive” or “special categories” of personal data typically include details about a person’s race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, and genetic or biometric data. We do not currently collect or process this type of data. If this changes in the future, we will update this policy and (where necessary) request your consent.

          1.    Contact Form Submissions 

• What We Collect: When you complete our “Contact Us” form, we may collect your name, email address, and any additional information you choose to include in your message.
• Why We Collect It: We use this information to respond to your inquiries and provide any requested information about our services.
• Legal Basis: Article 6(1)(f) of the UK GDPR (“legitimate interests”), as we need to process this information to address your request.

          2.    Website Analytics 

• What We Collect: Our Website is hosted using GoDaddy’s service, which may collect aggregated or non-identifying data such as IP address, device information, and browsing activity.
• Why We Collect It: We use analytics to improve our Website’s performance and user experience.
• Legal Basis: Article 6(1)(f) of the UK GDPR (“legitimate interests”) in monitoring and improving our Website.

          3.    Marketing Communications 

• We currently do not run newsletters or marketing email campaigns. If this changes, we will provide an opt-in mechanism and obtain consent as required by law. You can withdraw your consent at any time by contacting info@maiven.tech.

Note: We do not offer any account creation or login features on our Website at this time.
 

We do not process payments directly on our Website. However, if you engage our services (e.g., consulting, technical support, or other offerings) or purchase goods from us offline or through an external system, we may collect the following personal information:

• Identity and Contact Details: Your name, email address, phone number, and/or mailing address.
• Payment Details: Where necessary, we may process payment through invoicing or a third-party payment processor, which might include details like invoice numbers, transaction references, or minimal payment details required for record-keeping.
• Purpose: We use these details to manage our business relationship with you, fulfil contractual obligations, and maintain proper documentation of transactions.
• Legal Basis: 
  • Article 6(1)(b) (performance of a contract) if we need these details to provide our services or products.
  • Article 6(1)(f) (legitimate interests) for record-keeping and general business administration.

We place great importance on the security of your personal data. We have implemented appropriate technical and organisational measures (physical, electronic, and managerial) to safeguard the information we collect. Access to personal data is restricted to employees, agents, contractors, and other third parties who need access for business purposes, and they are subject to confidentiality obligations.

If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the appropriate authorities (such as the UK Information Commissioner’s Office) promptly and take appropriate measures to minimise harm.

We retain personal data for no longer than two (2) years after our relationship with you ends, unless a longer period is required by law. We may delete it sooner if the data is no longer needed.

We may disclose your personal data in the following circumstances:

1. Legal Obligations: If we are required to do so by law or in order to protect the rights, property, or safety of Maiven, our customers, or others.
2. Fraud Prevention: We may exchange information with other organisations for fraud protection and credit risk reduction.
3. Service Providers (Sub-Processors): We sometimes contract with third parties to provide certain services on our behalf. These can include: 
   • Credit card processing services (for offline or external payments)
   • Order fulfilment service providers
   • Analytics service providers
   • Website management service providers
   • Information technology and related infrastructure provision
   • Email delivery services
   • Our auditors and legal advisors

Where we share your personal data with such sub-processors, they are bound by confidentiality obligations and must process your data in a secure manner consistent with this policy.

Under UK data protection law, you have the following rights regarding your personal data:

1. Right of Access: You can ask us to confirm whether we are processing your personal data and request a copy of it.
2. Right of Rectification: You can ask us to correct any inaccurate or incomplete personal data.
3. Right of Erasure: You can request deletion of your personal data in certain circumstances.
4. Right to Restrict Processing: You can ask us to pause or limit how we process your personal data in certain situations.
5. Right to Object: You can object to processing of your data if we rely on legitimate interests as our legal basis and you believe your fundamental rights override our interests.
6. Right to Data Portability: You can request that we provide your personal data to you or another organisation in a structured, commonly used, and machine-readable format (where applicable).
7. Right to Complain: You can lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we are mishandling your data.

To exercise any of these rights or if you have questions about them, please contact us at info@maiven.tech.

Our Website may contain links to other websites that are not operated by us. This policy only applies to the personal data collected on https://maiven.tech. If you click on a third-party link, you will be directed to that third party’s site. We recommend you review the privacy policy of every site you visit, as we have no control over and assume no responsibility for their content or practices.

We may update this policy from time to time as laws change or as our business or services evolve. If we make material changes, we will notify you through a prominent notice on our Website or via email (if we have your email address). If we need your consent for certain changes, we will request it before the changes become effective.

If you have any questions or comments about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Maiven Ltd

85 Garrick Close, 

London 

SW18 1JH

United Kingdom

Email: info@maiven.tech